Discount Outlet Mart stands behind our products 100% and we strive for excellence in Customer Service and excellence in Product Quality.
If you have an issue with your purchase please contact us within 14 days of receipt to give us an opportunity to correct the issue with you. ALL PRODUCTS we sell (unless noted) come with our standard 14 Day No Questions Asked Money Back Guarantee only after support from the original manufacturer has been received. All returns require a Return Authorization Number. To obtain your R.A.N. please contact us by email at: [email protected] or by Calling us at: 989-488-1775 during normal business hours.
We require all shipments to be returned to us via United States Postal Service which can provide proof of delivery and will insure your return shipment against loss or damage. Original shipping, packaging, handling and related charges are not refundable. Shipping charges on returned products are the responsibility of the customer.
The return must be 100% complete, in original and resalable condition, with all original packaging, parts, manuals, registration card(s) and software.
Place your Return Authorization Number on the shipping label. Then simply ship the product back to us via USPS Mail With Tracking with all original packaging materials and accessories for a prompt and full refund.
That’s all there is to it! Your refund will be issued once the returned product has been accepted, received and inspected.
Ship via United States Postal Service to:
North American Returns Processing Center
Return Authorization Number _-(fill in)__
P.O. Box 1266
Bay City, MI 48706
Damaged Shipments: If you receive a shipping carton that shows obvious damage and was delivered from a recognized commercial carrier such as USPS, UPS & FedEx refuse the shipment and email us immediately. If upon opening a carton you discover concealed damage, contact us right away to arrange for an inspection. Email: [email protected]
Unauthorized Returns: Packages without a Return Authorization Number or returned products that are not acceptable for return will be shipped back to you at your expense.